A Day in the Life of a 911 Dispatcher

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EUGENE, Ore. — When 911 is called, it’s hard to think about anything other than the emergency. But what about who is on the other end of the line, providing help during stressful situations.

Employees who work at the 911 Communications Center say it’s a job that isn’t for everyone. The demand requires the ability to make quick and accurate decisions because people are depending on them for their safety.

There are 34 employees who work four 10-hour shifts that rotate; six and nine people are on the floor depending on the time and day. They answer calls for about 350 people and agencies in the Eugene and Springfield area.

Employees say the job gives them clarity in their own lives.

“It’s easy to become jaded and on the one hand it puts things in perspective. In your personal life you understand what a true emergency is versus a problem or a situation that isn’t really an emergency,” said employee Jacob Nicholson-Fitzgerald.

Employees say the group’s supportive and understands what each other is going through.


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