“Okay. So why is it you don’t want the faster speed?” said a Comcast employee.
All Ryan Block wanted was to cancel his Comcast Internet and cable subscription. But the Comcast guy wasn’t going to have it.
“I’m just trying to figure out here what it is about Comcast service that you’re not liking? You’re not wanting to keep,” said the Comcast employee.
Block said he switched providers, but he never expected it would be so tough.
“So, what is it about this other Internet provider, TV provider that’s making it sound so much better than the number one TV service available?” said the Comcast employee.
“I don’t know. It’s totally arbitrary decision,” Block said.
“Okay, so why not keep what you know works?” said the Comcast employee.
Block, a tech journalist, recorded and posted the call. So far it’s received more than three million hits, and people can’t believe what they hear.
“I don’t see the need to get into it. If I want to cancel my service, I want to cancel my service. There’s no need to debate anything,” Block said.
The Comcast rep was persistent.
“Why don’t you want those services?” said the Comcast employee.
“Because I’m not interested in your services any longer, can you—,” Block said.
“Okay. So you’re not interested in the fastest Internet in the country?” said the Comcast employee.
“Nope,” Block said.
In a statement Comcast wrote: “We are very embarrassed…the way in which our representative communicated with him is unacceptable.”
So even after that 20 minute call, and they finally heard what they wanted to hear, the Blocks still didn’t trust their service was canceled. They decided to come to an office in person, just to make sure.
Comcast says it will investigate and promises quick action.