Eugene family: Moving company charged double for delivery

The Eugene Police Department said they are looking into the case to find out if it is a civil or criminal matter.

Posted: Jun. 13, 2018 6:37 PM
Updated: Jun. 13, 2018 6:38 PM

EUGENE, Ore. -- A family who moved to west Eugene three weeks ago has their stuff back after they say a moving company charged them double and refused to give their property back.

Kathryn Holden said she and her husband moved to Eugene after wildfires ravaged their neighborhood in Santa Rosa, California. She said they hired Flagship Van Lines, a company based in Connecticut, to move out the items from their three-bedroom home.

Holden said the company told them it would take three to five days to do the move and it would cost them $3,800. Instead, Holden said she ended up paying over $7,400, and the company would only accept cash or a postal money order.

Holden said it wasn't until she got a lawyer involved that crews delivered her property.

"All my money is tied up in this house, every last dime we have," Kathryn Holden said. "And now these people come along, and basically extorting $9,000 from us, that is not ok."

KEZI 9 News reached out to Flagship Van Lines numerous times Wedensday, and by late afternoon, we still have not heard back from them. The Eugene Police Department says they are looking into the case to find out if it is a civil or criminal matter.

The Better Business Bureau has some tips to make sure your next move goes smoothly. They say to watch out for companies that don't have a physical address on their website and no information about mover's insurance or registration. They also say to be careful of unusual requests. If a mover asks for a large down payment or full payment in advance, that may be a warning sign. The Better Business Bureau also recommends getting everything in writing and says not be afraid to ask questions.

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