UPDATE: KEZI 9 News published an follow up article on June 12, 2013 after the Buster family retracted their discrimination claim against rue21. Click here to read the article.
EUGENE, Ore. — Shelby Buster thought her first time shopping without her mom would be fun. “Me and my friend were walking around the mall for, to spend my birthday money and my mom was sitting in the food court,” said Buster.
She said they went to the Rue 21 clothing store and received a birthday surprise she never expected. “I walked in and the lady at the front counter said hey you’re too big to be in this store, I need you to leave,” said Buster.
Buster said her friend was already in the back of the store at this point looking at perfume. “And so she checked out and walked back and my mom came back to talk to them and they’re like oh we’re so sorry,” said Buster.
After Shelby’s mom contacted us, we contacted the store. The Rue 21 district manager told us over the phone that they’re aware of the situation and are currently looking into it. Shelby’s mom had her and her friend Jennica write down exactly what happened to document what took place.
“Seriously that’s disrespectful and rude. Just because I’m bigger than you guys are, I’m not a 14 or smaller. It makes no sense why they would do that,” said Buster.
The district manager also said the store is pulling video footage from Saturday afternoon to try to figure out what happened. “It just made no sense to me. They should just have more respect, just refrain from insulting people like me and stuff,” said Buster.
Rue 21 told KEZI 9 News the company does not tolerate discrimination, but both Shelby and her mom are still waiting for a response.