EUGENE, Ore. — As the temperatures drop, EWEB customers say their bills are rising.
Company officials say consumption has gone up nearly 45 percent. Some say their bills have doubled since the cold snap.
EWEB says not to worry; they have different resources to help those who are struggling to pay the bills.
Traci Ferguson walked out of the EWEB office satisfied.
“I got lucky today,” said Ferguson.
She only had to pay $145 for her bill. There was an unlucky part.
“Here on the 21st of this month, it’s going to be another $137,” said Ferguson.
Unlike the warmer months of the year, her bill now is higher.
“July, we can get away with like $70,” said Ferguson.
Customers like Ferguson say they’ve seen their EWEB bills spike recently.
“It’s a lot higher than it usually is. It usually ranges between $75 and $80 and now that’s it’s gotten so cold, I’m paying almost like $300, $200,” said Ferguson.
Company officials say bills usually see a spike around this time every year.
“We let all of our customers know that because everyone’s consumption was up because of the extreme cold weather, that they should expect higher bills just because the more you use, the more it costs,” said Joe Harwood, EWEB spokesperson.
EWEB says there are different ways to help bring costs down.
“Monitor your consumption. Use it when you’re home and don’t heat your house if there’s no one home,” said Harwood.
He also says they offer assistance programs for low-income homes or people who are unemployed and for those who’s bills are rising. If you don’t qualify for help, EWEB is willing to work with you.
“Give us a call. Let’s work out payment arrangements. We’re very willing to work with people. We understand this is a hardship,” said Harwood.
“It’s always fun to talk to people in here because they’re friendly,” said Ferguson.
Harwood says nearly $2 million are set aside every year for the assistance program. This year they received over $600 thousand extra for it.