SPRINGFIELD, Ore. — Other customers came forward after hearing our story about a local sailor whose storage unit got auctioned off while she was deployed.
Kerstin Palahnuik is suing Emerald Property Management, the company that runs the storage units.
After Palahniuk’s loss, some viewers told us about similar dealings with EPM.
We called the Better Business Bureau about the Springfield company. It turns out, few official complaints have been filed against EPM and the BBB gives it a high rating.
EPM became a BBB accredited business in 2001, and it currently has an A- rating with the bureau. Kyle Kavas with the Oregon BBB told us that rating is based on EPM’s history, combined with the 15 complaints registered against the company and how it handled the complaints.
“One of the reasons for their A- rating is that according to BBB’s files, the business that we’ve received and has offered a resolution,” Kavas said.
As for Stor-All–Palahniuk’s units that are run by EPM–Kavas told us it has a not-applicable rating with the bureau, and she also found BBB records show no links between EPM and Stor-All, even though the property management company has run the units for the last three years.
We tried again to talk to the EPM president and the CEO, but we have not heard back from either one.
Palahniuk, however, is still trying to locate her things, and if you would like to help her in any way, just contact our newsroom.