Veneta Call Center Opens

VENETA, Ore. — After months of preparation, Veneta is celebrating the opening of its call center. Employees at First Call Resolution are already hard at work. They say the employer is a blessing for such a small community looking for jobs. First Call Resolution is a customer service-based call center that could bring hundreds of … Continue reading »

A Day in the Life of a 911 Dispatcher

EUGENE, Ore. — When 911 is called, it’s hard to think about anything other than the emergency. But what about who is on the other end of the line, providing help during stressful situations. Employees who work at the 911 Communications Center say it’s a job that isn’t for everyone. The demand requires the ability to make … Continue reading »