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Teens Stranded by Greyhound

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MEDFORD, Ore. — Two teens were left stranded in an unfamiliar place by a big name bus company.

A pair of Eugene parents says Greyhound left their kids to fend for themselves, after the company overbooked their bus.

The situation probably sounds a nightmare all parents have had. Adam and June Kinch say they had sent their kids down to Medford via Greyhound bus for a weeklong camp with no problem. Coming back was another story.

The family says camp staff ended their post-camp meeting early to make sure 16-year-old Spencer and 14-year-old Rose Kinch could catch their bus on time.

After getting them all checked in at the station, camp staff took off, only to find out hours later that the the bus had been overbooked and the kids would have to wait until the next one at 1 a.m. The original bus was at 4 p.m. that afternoon.

The kids were also told to wait outside alone in the summer heat because the station closed down between buses.

The Kinches didn’t know anyone in Medford and were forced to drive down to Medford and back that same day, completely frustrated by what staff members were telling them.

“He said, ‘You know, this isn’t the first time this has happened. This actually just happened with the morning bus,’ and he apologized but said that there’s nothing that could be done,” said June Kinch. “Greyhound rep says ‘our system is not designed for this to happen. We do work with a fixed-capacity model, so we don’t oversell our buses,’ and that’s exactly why we are investigating this situation to get to the bottom of things,”

Originally, station staff told the Kinches that they couldn’t even get their tickets refunded. But since we interviewed the family, Greyhound’s corporate office has offered to provide full refunds as well as compensation for the trip down and back to Medford from Eugene. It says the children should have been provided other alternatives and that there is no prioritization of tickets.

5 comments

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  1. Brent says:

    From first read of this story sounds like there was more than a few screw-ups here:

    First, the camp should have never just dumped the teens off and then left. A camp staff person should have been responsible to make sure they were on the bus.

    Secondly, Greyhound also needed to provide for their safety regardless of not having a seat…or whatever their excuse/reason was. Since they had a ticket, is that not a contract for carriage on Greyhounds part?

    I’m going out on a limb and say maybe they had a lazy station agent in Medford?

  2. Rebecca says:

    The fact that they are stating that they don’t overbook is a lie. I have ridden Greyhound a lot and what happens is that they sell tickets at locations that don’t always have a computer to print out the ticket but rather a paper ticket that is carbonized and as a result there are more passengers on the bus than accounted for when tickets are sold. They have worked to fix this issue over the years but its obviously still a issue.

  3. teala Schneider says:

    This same thing happened to my last month, I was making a cross country trip from Florida back to Oregon and I had numerous delays and then I got left in Ontario, Or, Thankfully my mother was able to make the trip to pick me up and then I had to wait 3 days to get my luggage that was still on the bus when I got stranded…I’m currently waiting for a half refund from greyhound because they told me I don’t qualify for a full refund but I feel for these kids and I think their parents should sue or something.

  4. sherry says:

    There is NO reason minors should ever be kicked to another bus and excepted to wait hours without guardian notification I am sure they could have kicked two legal adults to wait for the other bus kicking minors should never have been an option!

  5. John says:

    Is it so hard to use some common sense and atleast bring the kids inside regardless if you close down or not? Especially after you screw up to begin with. That’s pretty bad customer service on top of just not being a humane individual. I’m more worried about the individual that let this happen rather than just the company they worked for.

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