An Odessa man hit record as his girlfriend's Samsung Galaxy S9 started smoking. Just 24 hours before the phone burst into fire, Dave Warden III and his girlfriend were on a flight.
Warden's smoking phone incident could be the first publicly reported case since the Note 7s notorious exploding problems back in 2016.
Warden was wrapping up dinner when he looked over and saw the phone starting to smoke on his kitchen counter.
"There was popping, cracking, tingling," he said.
Soon, he says, the smoke turned to 12-inch high flames. Warden says he made the mistake of grabbing it off the counter attempting to throw the phone into the sink. He missed and the phone landed on the floor. The attempt left Warden with burns to his hands.
"It burned for so long that we actually had enough time to grab my phone and actually get video of it burning up," he said.
The Note 7 exploding fiasco caused the largest phone recall in history with around 2.5 million Note 7s recalled globally. The phones were banned from flights. It also wiped out billions of dollars in profits for Samsung.
An investigation and testing found that the phone's outer casing was too small for the batteries causing them to short-circuit and overheat. Then a couple of months later the replacement phones had the same exploding issues. An investigation into that found the overheating happened from design defects.
Samsung took several steps to prevent this from happening again. It formed a battery advisory group made up of academic and research experts. The phone giant also said it would increase its quality assurance processes by including random inspections of suppliers' batteries.
While Warden has concerns this could be happening again with the newest models Samsung says that's not the case. Telling us today they've had no similar issues with other Galaxy 9's and said no other newer models had any widespread problems whatsoever. The Galaxy S9 just came out in March. The Note 8 is also out.
They claim Warden and his girlfriend made two big mistakes. First, they threw the phone away. Warden says he regrets doing that.
"Maybe we could have done something proactive with that phone that I discarded but that's not going through your head after you watch a device just burn up on the floor. We just wanted it out of our house. We were done with it," he said.
Samsung says their second mistake was buying the phone from an unauthorized third party reseller. In this case, an online retailer. The company says it's tough to ensure products will meet their safety standards from an unlicensed source. The company encouraging people to buy from licensed dealers. But Warden insists it's still a Samsung phone and it's the company's responsibility.
"You trust the product you are not trusting the company you purchased it from. You are trusting the product and quite frankly it failed," he said.
The couple says they bought the phone "lightly used." Warden says the phone was not charging when it burst into flames but the charger they've been using is a standard Samsung charger.
Until we called today, Warden says he got nowhere with Samsung. But today, Samsung tells ABC Action News they are refunding the cost of the phone and opening an investigation.
A spokesperson from the company released the following statement:
"Samsung takes customer safety very seriously and we stand behind the quality of the millions of Galaxy devices in use in the United States. We have not received any reports of similar incidents involving a Galaxy S9 device and we have reached out to Mr. Warden to learn more about the specifics behind this experience and to resolve the matter. We are aware that this device was purchased through a non-authorized third-party and we encourage consumers to always purchase Samsung products from one of our authorized retailers or carriers to ensure the product continues to meet Samsung's high quality and safety standards. Until Samsung is able to thoroughly examine any unit, it is impossible to determine the true cause of an incident. Mobile phones are complex products and there are many factors that could contribute to their malfunction. Any customer who has questions about a Samsung product should contact us directly at 1-800-SAMSUNG."
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