EUGENE, Ore. -- The Better Business Bureau Northwest + Pacific wants to warn the community about the website Hoverboards.com after the BBB gave the online company an F-rating.
The rating was due to the company's lack of response to a number of complaints, which allege the products don’t work and are expensive to ship back. Most of the complainants lost between $150 and $200.
The BBB has tips to help you stay safe while online shopping:
- Research before you buy. Check out a company’s profile first at bbb.org to see the company’s BBB rating, complaint history, customer reviews and more.
- Look for contact information. Search the company’s website for a physical address, phone number and email address so you’ll be able to reach the company later if there is a problem.
- Pay by credit card. If you pay by credit or charge card online, your transaction will be protected by the Fair Credit Billing Act. If the product arrives defective, or doesn’t arrive at all, you can dispute the charge on your credit card and temporarily withhold payment while the creditor investigates them.
- Check out the terms of the deal, like refund policies and delivery dates. A Federal Trade Commission (FTC) rule requires sellers to ship items as promised or within 30 days after the order date if no specific date is promised. Many sites offer tracking options, so you can see exactly where your purchase is and estimate when you’ll get it.