EUGENE, Ore. -- The Oregon Employment Department continues to add more staff to help people file claims, but those who have recently found themselves out of a job said it's still frustating.
Leaders said over the past two weeks, the Employment Department doubled the number of staff dedicated to taking claims and is in the process of tripling it.
During the week starting March 22, the Oregon Employment Department received 92,700 initial claims for Unemployment Insurance benefits.
They said they also continue to add secure phone lines to take more calls while also protecting the personal information of those filing claims.
Still, leaders said these truly unprecedented and sudden level of initial claims has caused delays and frustration for Oregonians who need their help.
They are encouraging anyone who can file an online claim to do so. However, Eugene resident Elizbeth Stringer said she lost her job as a gas station manager and has had issues getting that to work.
"I called 100 times in one day just all day long, and you cannot even get through to anybody," Stringer said. "So it's really frustrating."
The agency’s website includes a video with step-by-step instructions for filing online claims specific to COVID-19 situations.
For help finding jobs and training resources, contact your local WorkSource Oregon center.