New FEMA center opens in Lane County to help wildfire victims

The new center will be open seven days a week from 8 a.m. to 6 p.m. Social distancing and masks are required.

Posted: Oct 3, 2020 6:31 PM

EUGENE, Ore. -- A new FEMA External Outreach Center opened up Saturday in Eugene at the Lane Events Center, where wildfire victims can register for disaster assistance.

This will be the third site in Lane County for Oregonians affected by the wildfires.

Jann Tracey is a spokesperson for FEMA.

“Our first situation is response,” Tracey said. “That's what we are most concerned about. When FEMA comes in, it is to get the water, food, put people in shelters, and get them any place that is safe for them. We are now moving out of that response phase. We have got almost everyone out of the shelters. A lot of people are in hotels still.”

Tracey said that FEMA is now in the recovery phase to move people from hotels and into rental properties. The ideal situation, however, is to get people back into their own home.

“This third location is new and different,” Tracey said. “Not only can people register here, but this is where they can talk to somebody and get answers about their specific case.”

The new center will be open seven days a week from 8 a.m. to 6 p.m. Social distancing and masks are required.

“This is a place where they can bring their documentation, and we can scan it to make sure it sends off to the correct person,” Tracey said.

FEMA can help with rental assistance for up to 18 months. This includes assisting with repairing or replacing your home with a financial grant. You must first notify your insurance company and also make an application for disaster assistance through FEMA.

In Lane County, almost 1,000 people have registered for assistance to date. Nearly one million dollars has been approved and dispersed in Lane County alone.


The FEMA location at the Graduate Hotel will be closing down on Monday.The FEMA location in Waterville will remain open, depending on the amount of foot traffic they receive.

There is also a center in Medford at Central High School.

You can register for disaster assistance in various ways. One method is through the FEMA mobile application.

Another way is to call 1-800-621-FEMA (1-900-621-3362).

To do so online click here.

You can also stop by a FEMA center for one-on-one assistance in a safe environment.

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