SPRINGFIELD, Ore. -- A Springfield family is left with questions after the Springfield Utility Board said they are not responsible for a water main break that happened in front of their home about two weeks ago.
The Petersons said the water main broke right in front of their home, causing water to flood their property. They said the flooding damaged the foundation and left their Thurston Hills home off-kilter.
They said they received a phone call from SUB’s insurer Friday night saying they are not responsible and will not pay.
"We got the phone call. It’s horrible. Just gut wrenching. What are we going to do now?" Rod Peterson said.
The Petersons said their lives have not been the same since the water main break, and they’re fighting back.
"We will fight back. But, we don't want to fight back. We want SUB to help us out and fix it."
Peterson said he's not asking for much.
"You know, we're not going after SUB for mold, for all the stuff we lost, our kids' clothes that were destroyed that we lost, our childhood things that were ruined in the flood. We're not going after any of that. We just want help fixing the foundation."
Neighbors are backing the family.
"They need to step up right now ... get off the dime. Step up ... go, 'You know what, it sucks, but we're going to help you.'"
A spokesperson with SUB said the break was likely caused by land movement, something they said is beyond their control.
They said they checked out the water mains in that area just two months ago and everything looked normal.
They said the Thurston Hills water main issues will be discussed at a meeting Oct. 10.
Peterson said their homeowners insurance will not cover it either because the break did not happen in their house.
- Official: SUB won't pay for damages after water main break
- Water main breaks not uncommon, officials say
- Residents fighting back after homes allegedly damaged in water main break
- Streets flood, power outages after Portland water main break
- Water main break leads to contamination concerns at retirement community
- Water main break causes traffic restrictions in Eugene
- Eugene man upset by water main breaks on his property
- Water main break causes flooding in Eugene neighborhood
- Second water main leaks in Thurston neighborhood
- Springfield family seeks SUB help after water main break floods home