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What will Autzen Stadium do about long concession lines?

Long lines kept some fans stuck in place for more than a quarter of the Ducks opener earlier this month.

Posted: Sep 14, 2021 1:56 PM
Updated: Sep 14, 2021 7:08 PM

EUGENE, Ore. -- Autzen Stadium welcomed many Ducks fans for the football season opener earlier this month, and with the game came long concession lines.

RELATED: Thousands of fans celebrate Ducks season opener outside Autzen Stadium

Officials said these long lines, which caused some fans to miss out on more than a quarter of the game, were due to a lack of staffing.

And officials did warn fans on the Go Ducks website before the Sept. 4 game that they should expect longer wait lines and to budget extra time due to the lack of staffing and supply shortages. 

Fans were also given the option to order food and beverages ahead of time through the Go Ducks Game Day app. 

One fan, Brian Boudreaux, said he's been attending games for years. 

"It was pretty disappointing. I don't think I'll be going to another game for the rest of the season," said Boudreaux.

Some fans were more understanding than others. KEZI talked to Eugene resident Fritz Duncan, who has been going to Ducks games for years. He said these were some of the worst lines he has ever seen, but he said this isn’t anyone’s fault and he won’t let this affect his experience.

READ ON: Tailgaters excited for Ducks opener even with COVID-19 rules in place

Lyndley Ellison, a Eugene resident, and her family have been season ticket holders for a long time. 

"We had been coming to games for years, decades, and I've never seen anything like that. We waited and waited and waited. We waited 50 minutes and we weren't even close to being at the front of the line. And we finally gave up," said Ellison. 

And some people gave up on the lines before halftime, and they went to bars like The Cooler. General manager Garrett Horning said they saw more business than they've ever seen during a Ducks game.

MORE: Eugene abuzz in anticipation of Ducks opener this weekend

"Right before halftime, we filled back up, you know 60 to 100 more people walked in the door," said Horning. 

He also said even his business has been experiencing staffing issues, but he said they are still hard at work. 

"Luckily we've got a very good team, so everything went smooth. Smoother than I could have even expected," said Horning. 

And even with these long wait times, fans like Ellison are still determined to enjoy watching her favorite team play. 

"I don't hold it against them. We're still coming to Duck games that was just one little shadow on the game," said Ellison. 


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